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Terms & Conditions

Thank you for visiting our Buy Haircare Direct (BHD) site. Your shopping experience with us should be an enjoyable and positive one and by accessing our website you expressly consent and agree to the following terms and conditions.

Please take a moment to read the Conditions of Use listed below.




We (BHD) reserve the right to change any price at which we offer our products or services and to correct any errors in pricing contained on our web site. Whilst we fully honour all of our commitments, BHD shall have no liability for any such changes and/or errors contained on our site and as such we are not bound to fulfil orders at outdated or erroneous prices.


Account Registration


When you register with BHD, you are responsible for your password and account access. Therefore you are responsible for all actions that occur under your account and password.


Website License and Admission


BHD grant you a limited access license which allows for restricted access to our web site for personal use. It should therefore be noted that without explicitly written consent from us, modifications or downloading of content from our web site is forbidden. Page caching is accepted. This restricted license does not include any collection or use of product descriptions, listings, prices or any derivative use of our store or other content.

You cannot commercially use any content of our website without written consent from BHD. BHD offer in return restricted, non-exclusive and rescindable rights to create a link to our homepage as long as the link does not portray BHD or any of our products in a derogatory, defamatory, false or objectionable manner. You may not use our BHD logo or product pictures as links without our written consent.

Any unauthorised use of our web site and items contained therein nullifies the permission or limited license granted by us.


Risk and Title of goods


On receipt of your order and confirmation of payment is processed your goods are packed and set for delivery. Once these goods are picked up by the couriers the risk of loss and title of your purchase (responsibility) transfers to the shipping company.

We again ask you to consider insuring your goods on our checkout page.


Communication with BHD


The management and team at BHD want your feedback and we encourage you to make  suggestions, comments via our email service. We hope that these will all be positive reinforcement of policies, products, service deliveries etc. However, if we need to correct and enhance sections we welcome your comments accordingly.


Email, Comments and Other Communication


Any information you share with BHD beyond order process and your purchase information
Is extremely important and helpful to us.. We encourage feedback, suggestions, comments and the sending of messages among our visitors and their friends as long as you guarantee that any feedback, suggestions, comments or other communication you submit are accurate, owned by you…and that they don't conflict with these Conditions of Use.

You also guarantee that you indemnify BHD and its partners from all claims resulting from the use by BHD of content or communications you've provided, unless we explicitly express otherwise. Any content you submit, you grant an irrevocable, non-exclusive, perpetual and royalty-free right to modify, adapt, distribute, translate, reproduce and publish that content throughout the world via any type of media.


Website Content


We at BHD are 100% committed to making your visit to our website a pleasurable one. We will always endeavour to maintain accuracy in presentation of goods and always endeavour to keep our site and its content as current and up to date as possible.

It is also our advice that the photos represented on this site are stock photos and are as close to the images of the goods available in the Australian market. However, they may (in some instances) not represent the exact product packaging for this product as they change from time to time. We will however try to keep the product images and product as current as possible on advice from the manufacturers.




At BHD we always try to keep ample stock of items at all times. However we do sometimes run out of stock of some products from time to time due to high demand. Should this be the case with your order you will be contacted (via email) and informed of the expected delay (usually around 3 - 5 days).